FAQ

We ask that you meet with your cleaner before the first clean, allowing you to communicate your requirements and show them your equipment and products. It is your choice whether you wish to be there while they are cleaning. Most of our clients are happy to leave us a key and an alarm code which is completely confidential and is stored safely and securely.

Sure. Click here to visit our ESTIMATE form page.

There are no upfront fees when booking a cleaning service. Payment options is bank transfer. A tax invoice will be provided open completion for regular services. This also includes services like WEEKLY, FORTNIGHTLY, DVA – Department of Veterans’ Affairs (HHS) and NDIS – National Disability Insurance Scheme cleaning.

We will try to allocate our cleaner to your preferred cleaning day. Typically we commence service within 1 to 2 working days.

Yes, you can. This may take a few days to organise depending on the availability of either of us.  Please let us know should you need to make any changes.

You can find the full process on the How It Works page.

Yes, if you need it to. We are committed to providing continuity and we will make sure you get a temporary replacement.

Yes, you will get the same cleaner every time. We guarantee it.

Absolutely.

Our new range of fabulous cleaning products such as the Toilet Cleaner and Bathroom & Shower cleaner! is 100% toxin-free, non-chemical, antibacterial, and sustainably packaged that are safe for you and our planet and owned by an Aussie sourced from in Australia, Gold Coast and Byron Bay.

We suggest you have spare sets on hand. That way, your All About Home cleaner can quickly change the bed/towels with fresh ones, ensuring you don’t exceed your allotted time.

GENERAL LIVING AREAS HALLWAYS/ENTRY/FOYER
Clean mirror
Remove cobweb (within reach)
Dust and wipe down furniture
Dust and wipe down cabinets/Shelves
Dust electronics except for TV screen
Dust and wipe window sills
Dust and wipe skirting boards
Vacuum and mop floors

KITCHEN
Remove cobwebs (within reach)
Wipe down the exterior oven
Wipe down the exterior microwave
Wipe down the exterior dish washer
Wipe down the exterior refrigerator
Wipe off bench tops
Wipe down cabinet fronts
Spot clean cabinet fronts and knobs
Clean storage drawers exterior
Dust and wipe shelves/top shelves
Clean and shine the sink and tap
Clean sink, taps & splashbacks
Clean oven front, hotplates
Dust and wipe tables and chairs
Dust and wipe the skirting board
Dust and wipe window sills
Empty bins and replace liners
Vacuum and mop floors

BEDROOMS
Remove cobweb (within reach)
Dust and wipe lamp/lampshade
Dust picture frames/furniture
Dust and wipe bed head
Dust and wipe bedside tables
Dust and wipe window sills
Dust and wipe skirting boards
Empty bins and replace liners
Clean mirror wardrobe/dressing table
Vacuum and mop floor

BATHROOMS
Remove cobweb (within reach)
Clean and disinfect toilet
Clean and shine the tap and sink
Clean mirror
Wipe down countertop
Wipe down splashbacks
Wipe down shelves
Wipe down the outside cabinet
Clean bathtub
Clean shower screens, tiled walls and floor
Dust and wipe window sills
Dust and wipe the skirting board
Empty bins and replace liners
Vacuum and mop floors

LAUNDRY
Remove cobweb
Dust and wipe down countertop, cabinet fronts
Clean sink
Vacuum and mop floor

* OPTIONAL EXTRA SERVICES

Wipe Ceiling Fans
**Change S/D Beds
**Change Queen Bed
**Change King Bed
**Change Bunk Beds
Fridge Clean (Empty & refill fridge)
Oven Deep Clean (Oven Deep Clean)
Vacuum Upholstery
Wipe Rangehood Ext. (Wipe down exterior)
Rangehood Deep Clean
Gas Cook Top (Deep Clean)
Wipe ceiling fans
Sliding door tracks

* For pricing please refer to our ESTIMATE page
** We recommend you have clean sheets/towels for us to swap.

We are located on the Gold Coast.

We guarantee the quality of our service on the proviso that there is enough time allocated for the Cleaner to properly complete the job and that the job requirements were accurately communicated in the first instance.

Yes, of course. Our full terms of business can be found HERE.

  • If you choose not to supply or use your own equipment, we can supply our own at an additional fee per visit. See pricing under Fees.
  • We do not sew on buttons, clean the wheels of your bike, scrub out your mailbox, or pull out the refrigerator in order to clean behind it.
  • If your house is a disorganised mess, it makes it harder for us to clean. Please pick up toys, piles of papers, and clutter from surfaces so that cleaners can actually get to them.
  • Please write a list of the things you would like the cleaner to do. Along with verbal instructions, this will ensure cleaner won’t forget anything.
  • Pick your clothes up off the floor, get your dishes out of the sink, and clean up your kids’ toys. Your house will end up a lot cleaner.
  • We really appriciate this.

We charge a base fee for basic cleaning plus optional items or areas. Basic base fee covers 2 hrs of work. You may add additional areas or tasks.

WEEKLY CLEANING
FORTNIGHTLY CLEANING
NDIS – National Disability Insurance Scheme
DVA – Department Of Veterans Affairs – HHS

If your house is a disorganised mess, it makes it harder for us to clean. Please pick up toys, piles of papers, and clutter from surfaces so that cleaners can actually get to them. Bear in mind that we do not tidy or clear clutter.

CLEANING BUSINESS SUPPLIES CHECKLIST

Cleaning bucket (with 2 dividers in)
Disinfectant cleaner
Glass cleaner
Soap scum remover
Chemical trigger sprayers
3M light-duty scrub pads and holder
Microfibre scrub pads (bathroom & kitchen sinks)
Toothbrushes
Mini grout brush (for showers)
Plastic scrapers (to scrape & remove gunk )
Cleaning apron
Color-coded microfibre cloths
Microfibre heavy-duty waffle cloths
Microfibre damp dusting cloths
Premium microfibre glass cloths
Toilet bowl brush
Powder Bon-Ami (for shower and tub bottoms)
Pumice stone stick (for toilet rings)
Vacuum cleaner for carpets
Vacuum cleaner for hard floors
Microfibre mop
Microfibre wet mop pads
Microfibre dust mop pads
Ph neutral floor cleaner
Microfibre short duster
Microfibre long duster
Microfibre dust mitt
Knee pads
Laundry bags to carry clean and dirty rags
Shoe covers
Disposable nitrile cleaning gloves

Note: Please make sure your vacuum cleaner and all the attachments are in good working order and have spare bags if it use bags. If you are unable to supply most of those in the above list then we can work with what you have or we can use our product and equipment.

Our products are sourced from an Australian company ZERO CO. You can check their website for more details about their products.

Please note that due to health, security and hazardous risks as such, the following tasks/requests cannot be fulfilled

PLEASE NOTE: We vacuum all carpets and mop all indoor tiled areas. If  *OPTIONS isn’t required or selected, then this estimate will not include any of the fees or the services associated with them. We do not provide the following cleaning services as they require specialist skills and equipment.

  • Inside  Cabinets/Cupboards
  • Storage Cleaning
  • Venetian Blinds
  • Polishing
  • Carpet Cleaning
  • Window Cleaning
  • Curtain Cleaning
  • Chandelier Cleaning
  • Any Stain Removal
  • Patio/Outdoor Cleaning
  • Balcony Cleaning
  • Pressure Washing
  • Property Photography
  • Pool Area Cleaning
  • Pet or human waste/feces

The following are not included in our services
Any item marked with * is an optional service.
Clean/wipe TV screens
(*) Internal oven cleaning
Dishwasher loading/washing
Dryer loading/drying
Hand washing
Hanging clothes on the washing line
(*) Cleaning the interior of any large appliances
Change bulk or neon light or skylight
Cleaning of curtains
Cleaning of window blinds
(*) Cleaning of ceiling fans
Cleaning of ceilings, windows and any other surfaces outside of normal reach
(*) Cleaning sliding tracks
Window glasses/screens
Cleaning of deep stains, pet messes and other heavy soilings
Cleaning pet litter or any other faeces excrement
Leaving the premises for any type of errand (this includes going to cafés, laundry facilities, and any other area outside of the building being serviced)
Taking inventory of items or taking photographs of the space for any purpose
Meeting guests for key exchanges
Cleaning tasks/duties not performed in inaccessible areas
Mould removal
Fly Screens/doors
Inside cabinets
Inside rubbish bin/trash can
Wardrobe, storage, drawers
Steam cleaning and/or carpet cleaning
Lifting/moving heavy items (such as furniture or white goods)
Cleaning of chandeliers
Cleaning or maintenance of outside areas such as garages, patios, decks, pool areas and gardens
Cleaning of exteriors, including walls and windows
Climbing heights above 2 metres without a step ladder
Move/handle personal accessories such as jewellery, perfume or collectables
Tidying clutter or mess